Is Firstsource Solutions a good company to work for as a Customer Support Advisor?

Customer Support Advisor professionals working at Firstsource Solutions have rated their employer with 3.7 out of 5 stars in 41 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Support Advisor Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Support Advisor interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Support Advisor employees well?

Customer Support Advisor professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 41 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Support Advisor salaries at Firstsource Solutions.

How happy are Customer Support Advisor professionals working at Firstsource Solutions?

64% of Customer Support Advisor employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Customer Support Advisor professionals have also rated Firstsource Solutions with a 3.8 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.7 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 138 reviews)); "good work environment and supportive" ((in 126 reviews)); "Can work from home if quality is good." ((in 100 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

Firstsource Solutions Customer Support Advisor reviews

3.7

64% would recommend to a friend

(41 total reviews)

Ritesh Idnani

59% approve of CEO

43% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (41 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Support Advisor employees have rated Firstsource Solutions with 3.7 out of 5 stars, based on 41 company reviews on Glassdoor. This indicates that most Customer Support Advisor professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Support Advisor professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

41 reviews

1.0

Dec 1, 2021

Bullies

Sales advisor

Recommend

CEO approval

Business Outlook

Pros

Training was good and help

Cons

Bullying toxic environment awful place

Firstsource Solutions Response

4y

Thank you for taking the time to leave a review. We’re sorry to hear that your time with us was not reflective of the people centric culture we strive to deliver. Our Team Leaders work hard to provide an environment of support and guidance and we’re sorry this was not your experience. Your comments are concerning and we have strict policies in place regarding behaviour which do not tolerate bullying in any way. We would like to know more about your personal experience and invite you to reach out to your local HR Manager at your earliest convenience.

4.0

Sep 11, 2021

Job

Sales advisor

Recommend

CEO approval

Business Outlook

Pros

Good working environment and helping staff

Cons

No cons as such here

5.0

Apr 5, 2021

Amazing

Advisor

Recommend

CEO approval

Business Outlook

Pros

Very easy and fun work environment

Cons

There are no such cons

Firstsource Solutions Response

5y

Thanks for sharing your positive experience. We are delighted to know that you are enjoying working with your team and the work environment provided. We strongly believe that when you feel your best, you do your best. Wishing you a fulfilling career with Firstsource.

Viewing 25 - 27 of 41 Reviews

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