Is Firstsource Solutions a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.6 out of 5 stars in 123 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.2 out of 5 stars based on 123 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at Firstsource Solutions.

How happy are Customer Service Associate professionals working at Firstsource Solutions?

97% of Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Customer Service Associate professionals have also rated Firstsource Solutions with a 4.3 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 137 reviews)); "good work environment and supportive" ((in 120 reviews)); "work life balance is good" ((in 94 reviews)); "Can work from home if quality is good." ((in 92 reviews)); "Good work culture and learning" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 149 reviews)); "Poor training and support system." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

Firstsource Solutions Customer Service Associate reviews

4.6

97% would recommend to a friend

(123 total reviews)

Ritesh Idnani

100% approve of CEO

97% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (123 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customers Service Associate employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 123 company reviews on Glassdoor. This indicates that most Customers Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customers Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

123 reviews

3.0

Jul 28, 2022

relaxed working environment

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

their is a job security.

Cons

salary, non employee centric work

Firstsource Solutions Response

3y

Thank you for writing in with your feedback. Providing Firstsourcers job security is important and critical for us, and we are committed to securing the future of our employees. We are committed to giving Firstsourcers a competitive compensation and benefits package and have a team that continually reviews them to be at par with market standards. If you have any thoughts on how we can improve, please write to your HR Manager.

4.0

Jun 21, 2022

Very professional work environment.

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Management and superiors were very supportive.

Cons

Package is a bit low for the amount of work.

1.0

Jun 10, 2022

Feedback

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Nothing to say. Nothing is good

Cons

No way to Improve. No enough salary. No respect

Viewing 46 - 48 of 123 Reviews

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