Is Firstsource Solutions a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.6 out of 5 stars in 123 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.2 out of 5 stars based on 123 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at Firstsource Solutions.

How happy are Customer Service Associate professionals working at Firstsource Solutions?

97% of Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Customer Service Associate professionals have also rated Firstsource Solutions with a 4.3 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 137 reviews)); "good work environment and supportive" ((in 120 reviews)); "work life balance is good" ((in 94 reviews)); "Can work from home if quality is good." ((in 92 reviews)); "Good work culture and learning" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 149 reviews)); "Poor training and support system." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service Associate reviews

4.6

97% would recommend to a friend

(123 total reviews)

Ritesh Idnani

100% approve of CEO

97% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.5

Career opportunities

4.4

Culture & values

4.4

Senior management

4.3

Work/Life balance

4.2

Compensation and benefits

Customers Service Associate employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 123 company reviews on Glassdoor. This indicates that most Customers Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customers Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

123 reviews

5.0

May 20, 2022

good

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

good management and good services

Cons

bad canteen is the only thing i found wrong in this company

Firstsource Solutions Response

Thanks for writing in. Our people are at the centre of everything we do and giving them contemporary workplace conditions is a priority for us. We are taking your feedback and will address the areas we missed in delivering a great experience to you.

3.0

May 5, 2022

Bank Of Baroda Process

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Company is good, But systems are bad.. They give you training and everything. But you should've to be comfortable with voice and that clumsy headset

Cons

Nothing at all I've face cons here

Firstsource Solutions Response

Thanks for taking the time to share this feedback with us. We understand the importance of technology at the workplace and Firstsource is constantly committed to upgrading its professional technology solutions that can improve employee productivity.

4.0

Apr 2, 2022

Good

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good for first company, people without degree can work learn English

Cons

Sallary is ok for new freshers

Firstsource Solutions Response

Thank you for taking the time to share your review. Glad to know that you recommend us as an employer and found our company a great place to start your career. We take pride in having the majority of our tenured employees who started as freshers are enjoying a long and fulfilling career with us. We are committed to giving Firstsourcers competitive compensation and benefits package and have a team that continually reviews it to be at par with market standards. We wish you a long and fruitful career with us.

Viewing 49 - 51 of 123 Reviews

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Firstsource Solutions

Firstsource Solutions Customer Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

good

Bank Of Baroda Process

Good

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