Is Firstsource Solutions a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.6 out of 5 stars in 123 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.2 out of 5 stars based on 123 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at Firstsource Solutions.

How happy are Customer Service Associate professionals working at Firstsource Solutions?

97% of Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Customer Service Associate professionals have also rated Firstsource Solutions with a 4.3 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (100) , Senior CSA (72) , Senior Analyst (71) , Associate (68) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 115 reviews)); "Good work culture and balancing work life" ((in 96 reviews)); "work life balance is good" ((in 94 reviews)); "Can work from home if quality is good." ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 145 reviews)); "Poor training and support system." ((in 83 reviews)); "Bad managers and sme and TL" ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 41 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service Associate reviews

4.6

97% would recommend to a friend

(123 total reviews)

Ritesh Idnani

100% approve of CEO

97% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.5

Career opportunities

4.4

Culture & values

4.4

Senior management

4.3

Work/Life balance

4.2

Compensation and benefits

Customers Service Associate employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 123 company reviews on Glassdoor. This indicates that most Customers Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customers Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

123 reviews

4.0

Jan 15, 2025

Good

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good to work for a fresher

Cons

Can be assigned any shift

Firstsource Solutions Response

Thank you for your feedback! We are glad to hear that our organization provides a good platform for freshers to start their careers and gain valuable experience. Shift assignments are based on business needs to ensure smooth operations and meet customer demands. We appreciate your understanding and commitment in adapting to these requirements.

4.0

Dec 1, 2024

Best for freshers

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Boost your skills and plus point is grow with experience having multiple proces

Cons

You can see real life of bank how it's work.

Firstsource Solutions Response

Thank you for sharing your feedback! We’re glad to hear that you find the organization a great place to boost your skills and grow with experience. The opportunity to work across multiple processes is indeed a valuable aspect of career development.

4.0

Nov 9, 2024

Good

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Positive attitude and empathy towards others

Cons

Emotional reactivity for the instance happened

Firstsource Solutions Response

Thank you for your feedback! We're glad to hear that you appreciate the positive attitude and empathy within our workplace. We understand that emotional reactivity in certain situations can be challenging, and we continuously strive to foster a supportive and balanced work environment. Encouraging open communication, resilience, and constructive problem-solving are key areas we focus on to ensure a healthy and professional atmosphere for all employees.

Viewing 16 - 18 of 123 Reviews

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Firstsource Solutions

Firstsource Solutions Customer Service Associate reviews

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Good

Best for freshers

Good

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