Is Firstsource Solutions a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.6 out of 5 stars in 123 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.2 out of 5 stars based on 123 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at Firstsource Solutions.

How happy are Customer Service Associate professionals working at Firstsource Solutions?

97% of Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Customer Service Associate professionals have also rated Firstsource Solutions with a 4.3 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (100) , Senior CSA (72) , Senior Analyst (71) , Associate (68) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 115 reviews)); "Good work culture and balancing work life" ((in 96 reviews)); "work life balance is good" ((in 94 reviews)); "Can work from home if quality is good." ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 145 reviews)); "Poor training and support system." ((in 83 reviews)); "Bad managers and sme and TL" ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 41 reviews))

Firstsource Solutions Customer Service Associate reviews

4.6

97% would recommend to a friend

(123 total reviews)

Ritesh Idnani

100% approve of CEO

97% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (123 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customers Service Associate employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 123 company reviews on Glassdoor. This indicates that most Customers Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customers Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

123 reviews

1.0

Sep 22, 2024

Less pay with more work

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Ambience and who FS Trichy.

Cons

Everything other than the people.

Firstsource Solutions Response

1y

Thank you for your feedback! We’re glad to hear that you appreciate the ambiance of the workplace. However, we understand that your comment about "everything other than the people" reflects some concerns. Could you provide more clarity on the specific areas you're referring to? Whether it's related to management, processes, or any other aspect, your feedback will help us identify where improvements are needed.

4.0

Aug 27, 2024

Great company

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Great people to work with

Cons

Sometimes will have difficult shift patterns

Firstsource Solutions Response

1y

Thank you for sharing your thoughts on your experience working with us. We're happy to hear that you enjoy working with your colleagues, and we agree that our team is one of our greatest assets. We understand that shift patterns can sometimes be challenging, so we strive to provide fair and flexible scheduling whenever possible. If you'd like to discuss this further, please reach out to your manager or Centre Head. We value your input and are committed to providing a positive work environment for all of our colleagues.

3.0

Aug 14, 2024

good company

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

everything is good, salary comes on time.

Cons

everything is fine. nothing is bad about company

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. It's great to hear that everything is going well for you at your organization and that you receive your salary on time! Consistent and timely pay is a crucial factor in job satisfaction and financial stability

Viewing 19 - 21 of 123 Reviews

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