Is Firstsource Solutions a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.6 out of 5 stars in 123 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.2 out of 5 stars based on 123 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at Firstsource Solutions.

How happy are Customer Service Associate professionals working at Firstsource Solutions?

97% of Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Customer Service Associate professionals have also rated Firstsource Solutions with a 4.3 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (100) , Senior CSA (72) , Senior Analyst (71) , Associate (68) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 115 reviews)); "Good work culture and balancing work life" ((in 96 reviews)); "work life balance is good" ((in 94 reviews)); "Can work from home if quality is good." ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 145 reviews)); "Poor training and support system." ((in 83 reviews)); "Bad managers and sme and TL" ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 41 reviews))

Firstsource Solutions Customer Service Associate reviews

4.6

97% would recommend to a friend

(123 total reviews)

Ritesh Idnani

100% approve of CEO

97% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (123 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customers Service Associate employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 123 company reviews on Glassdoor. This indicates that most Customers Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customers Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

123 reviews

4.0

May 30, 2024

-

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

there is No Work pressure

Cons

Low salary, not valuable increment

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. It's good to hear that the work environment is low-pressure. However, we understand that concerns about salary and increments can be significant. we recognize the importance of fair compensation and are committed to regularly reviewing our policies to ensure they meet industry benchmarks and support employee satisfaction.

4.0

Jan 30, 2024

good

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

good, helpful supportive advanced company

Cons

no phone policy on the floor

Firstsource Solutions Response

2y

Thank you so much for taking the time to leave us feedback. We're grateful for your positive feedback about our company's supportive and advanced environment. No phone policy is in line with our internal information security protocol that is critical to be adhered to. The policy aims to create a professional atmosphere conducive to efficient work practices.

5.0

Jan 29, 2024

Exellent

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

It was good working with this organization

Cons

Well cultured organization and managers

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We’re delighted to hear that you had a positive experience working with our organization. We strive to create a supportive and rewarding work environment, and it’s encouraging to know that our efforts have made a difference. Positive and respectful work environment is a priority for us, and it's encouraging to know that our culture and management practices are being recognized positively. Thank you for sharing your feedback;

Viewing 22 - 24 of 123 Reviews

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