Is Firstsource Solutions a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.6 out of 5 stars in 123 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.2 out of 5 stars based on 123 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at Firstsource Solutions.

How happy are Customer Service Associate professionals working at Firstsource Solutions?

97% of Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Customer Service Associate professionals have also rated Firstsource Solutions with a 4.3 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (100) , Senior CSA (72) , Senior Analyst (71) , Associate (68) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 115 reviews)); "Good work culture and balancing work life" ((in 96 reviews)); "work life balance is good" ((in 94 reviews)); "Can work from home if quality is good." ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 145 reviews)); "Poor training and support system." ((in 83 reviews)); "Bad managers and sme and TL" ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 41 reviews))

Firstsource Solutions Customer Service Associate reviews

4.6

97% would recommend to a friend

(123 total reviews)

Ritesh Idnani

100% approve of CEO

97% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customers Service Associate employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 123 company reviews on Glassdoor. This indicates that most Customers Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customers Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

123 reviews

3.0

Jan 26, 2024

None

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good salary Benifits Pf Cab facility Health insurance

Cons

Shift time Rotational off Company management Not constant on incentives

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We’re pleased to hear that you find the following aspects of our employment to be positive. To ensure we meet our client requirements, we have a set schedule that is shared and updated well in advance. This approach helps employees plan and balance their personal and professional lives effectively. We strive to provide as much notice as possible regarding shift patterns to minimize any impact on your personal. We recognize that consistency in incentives is crucial for maintaining motivation and satisfaction. While our incentive programs are designed to align with business requirements, we aim to ensure they are fair and transparent.

5.0

Dec 14, 2023

Worklife

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

It’s a good place to start your career

Cons

Lots of guidance from team members

Firstsource Solutions Response

2y

Thank you so much for taking the time to leave us feedback. We're thrilled to be recognized as a great place to start your career. Our dedicated team members are committed to helping you navigate the early stages of your career, providing mentorship and encouragement every step of the way. We believe in investing in the growth and development of our team members from day one, and we're excited to be part of your career journey.

4.0

Dec 8, 2023

Hi

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

HMO, Life Insurance, Work life balance

Cons

None so far for the company. For the account where you are in. Theres a lot.

Firstsource Solutions Response

2y

Thank you so much for taking the time to leave us feedback. We prioritize a supportive work environment that values work-life balance. We feel engaged employees are happier, more productive, and contribute to a positive workplace atmosphere.

Viewing 25 - 27 of 123 Reviews

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