Is Firstsource Solutions a good company to work for as a Manager?

Manager professionals working at Firstsource Solutions have rated their employer with 4.1 out of 5 stars in 31 Glassdoor reviews. This is an average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Manager Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Manager interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Manager employees well?

Manager professionals rate their compensation and benefits at Firstsource Solutions with 2.4 out of 5 stars based on 31 anonymously submitted employee reviews. This is 45.2% worse than the company average rating for salary and benefits. Find out more about Manager salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

Firstsource Solutions Manager reviews

4.1

72% would recommend to a friend

(31 total reviews)

Ritesh Idnani

75% approve of CEO

82% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Manager employees have rated Firstsource Solutions with 4.1 out of 5 stars, based on 31 company reviews on Glassdoor. This indicates that most Manager professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Manager professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

31 reviews

5.0

May 7, 2021

Great Place to Work

Manager

Recommend

CEO approval

Business Outlook

Pros

Great organisation which gives opportunity to learn new stuff and implement it on the job

Cons

Bit conservative but not a big deal..

Firstsource Solutions Response

5y

Thank you for taking the time to leave a review. It is encouraging to know you recommend us as an employer. We, at Firstsource, believe that continuous learning and development enables our teams to deliver better and accomplish more. This is also driven by our leaders who believe that the key to employee growth is the commitment to provide ample learning opportunities at work. Wishing you the best with your future endeavours.

1.0

Apr 15, 2021

Worst company to work

Manager

Recommend

CEO approval

Business Outlook

Pros

none as such nothing to mention

Cons

all type of negative factors

Firstsource Solutions Response

5y

Thanks for writing in. We regret to hear that your experience with us was less than positive. We wish you had spoken about your concerns to someone in Human Resources Team or your Business Leader during your tenure with us.

4.0

Feb 25, 2021

Hard work but rewarding

Manager

Recommend

CEO approval

Business Outlook

Pros

Internal development opportunities. Good management. Good benefits

Cons

Salaries not reflectice to market. Can be stressful and demanding

Viewing 19 - 21 of 31 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual call center representative - Collections (2 Days Off)

Bilingual Collections Agent (Experience Needed)