Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

82% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 116 reviews)); "work life balance is good" ((in 92 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 92 reviews)); "Good work culture and balancing work life" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "No training directly work." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

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Firstsource Solutions

Firstsource Solutions reviews

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4.1

82% would recommend to a friend

(4,177 total reviews)

Ritesh Idnani

89% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.7

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,177 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

4.0

May 18, 2026

Accessible management but unpredictable time off

Sr. csa

Recommend

CEO approval

Business Outlook

Pros

Easy access to higher management

Cons

Weekly offs changing without any intimation

4.0

May 18, 2026

Good company with employee benefits but no fixed shifts

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Overall good company to work which has employee benefits

Cons

No fixed shifts and breaks is a hassle always

Firstsource Solutions Response

Thank you for sharing your valuable feedback about your experience with Firstsource. We’re glad to hear that you appreciate the employee benefits and the overall work environment. At the same time, we understand your concern regarding shift schedules and break management, and we recognize how important work-life balance and operational flexibility are for employees.

5.0

May 18, 2026

Future opportunities boosted, but low yearly raises

Customer service

Recommend

CEO approval

Business Outlook

Pros

This role enhanced my prospects for future opportunities.

Cons

Yearly increment is very low

Firstsource Solutions Response

Thank you for sharing your feedback and experience. We’re pleased to hear that this role has helped enhance your prospects for future opportunities and contributed positively to your professional growth. We also appreciate your honest feedback regarding the yearly increment structure.

Viewing 28 - 30 of 4,177 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual Collections Agent (Experience Needed)

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Firstsource Solutions

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Ratings by category

Ratings by demographic groups

Reviews by job title

Accessible management but unpredictable time off

Good company with employee benefits but no fixed shifts

Future opportunities boosted, but low yearly raises

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Firstsource Solutions reviews FAQs

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