Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

82% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 116 reviews)); "work life balance is good" ((in 92 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 92 reviews)); "Good work culture and balancing work life" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "No training directly work." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

Skip to content Skip to footer

Notifications

Firstsource Solutions

Firstsource Solutions reviews

4.1

82% would recommend to a friend

(4,177 total reviews)

Ritesh Idnani

89% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.7

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,177 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

5.0

May 18, 2026

Role enhances future opportunities with no downsides

Senior csa

Recommend

CEO approval

Business Outlook

Pros

This role enhanced my prospects for future opportunities.

Cons

There are no cons in this company

Firstsource Solutions Response

Thank you for sharing your positive experience and feedback. We’re delighted to hear that the role has enhanced your prospects for future opportunities and contributed to your professional growth. It’s also encouraging to know that you had such a positive overall experience with the company.

4.0

May 18, 2026

Enhanced future prospects with no drawbacks

Senior csa

Recommend

CEO approval

Business Outlook

Pros

This role enhanced my prospects for future opportunities.

Cons

The yearly increment is very low.

Firstsource Solutions Response

Thank you for sharing your feedback and experience. We’re glad to hear that this role has enhanced your prospects for future opportunities and supported your professional growth. Compensation revisions are generally aligned with company standards, business factors, and individual performance assessments.

5.0

May 18, 2026

Positive work environment and supportive management

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

I have been working from past 15year m to happy wd work environment n management

Cons

Nothing ..much I can speak

Firstsource Solutions Response

Thank you for sharing your wonderful experience and long journey with the organization. It’s truly inspiring to hear that you have been associated with the company for the past 15 years and continue to feel happy with the work environment and management support. Your appreciation and positive words reflect the strong relationships and supportive culture built over the years.

Viewing 31 - 33 of 4,177 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual Collections Agent (Experience Needed)

Firstsource Solutions reviews FAQs

Reviews Firstsource Solutions reviews

Firstsource Solutions

Firstsource Solutions reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Role enhances future opportunities with no downsides

Enhanced future prospects with no drawbacks

Positive work environment and supportive management

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Firstsource Solutions reviews FAQs

Jobs at Firstsource Solutions