Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 277 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 277 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

90% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 121 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 95 reviews)); "Work from home , good" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 179 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 52 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 19 reviews))

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Firstsource Solutions

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(277 total reviews)

Ritesh Idnani

93% approve of CEO

90% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.3

Culture & values

4.3

Career opportunities

4.2

Senior management

4.1

Compensation and benefits

4.0

Work/Life balance

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 277 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

277 reviews

5.0

Mar 23, 2026

Work experience at Firstsource

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Excellent management, Great culture, Excellent pay and benefits, and Fun work environment.

Cons

Need more team time off to bond with colleagues, and Need more fun activities.

Firstsource Solutions Response

3mo

Thank you for your positive feedback. We’re delighted to hear that you appreciate the management, culture, compensation and benefits, and the fun work environment. Creating opportunities for team engagement and collaboration is important to us, and we will continue to explore ways to enhance this experience. Thank you for your encouraging words we remain committed to continuously improving and striving to be among the best.

5.0

Mar 18, 2026

Glassdoor

Csa

Recommend

CEO approval

Business Outlook

Pros

1: As a fresher getting a lot to learn 2: Good support from the management, 3: Gaining experience

Cons

Nothing that i have faced yet, Everything is good

Firstsource Solutions Response

3mo

Thank you for your positive feedback. We’re glad to hear that as a fresher you are gaining valuable learning opportunities, receiving good support from management, and building meaningful experience. It’s especially encouraging to know that you have not faced any concerns and that your experience has been positive so far. We appreciate your kind words about the management team.

5.0

Feb 28, 2026

Review

Senior csa

Recommend

CEO approval

Business Outlook

Pros

My company consistently delivers quality and stands by its values.

Cons

I have no issues with my company and am satisfied with the work environment

Firstsource Solutions Response

3mo

Thank you for sharing your positive feedback. We’re pleased to hear that you value the company’s commitment to quality and its core values. It’s also great to know that you are satisfied with the work environment.

Viewing 28 - 30 of 277 Reviews

Jobs at Firstsource Solutions

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Firstsource Solutions Sr. CSA reviews

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