Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 277 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 277 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

90% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(277 total reviews)

Ritesh Idnani

93% approve of CEO

90% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 277 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

277 reviews

4.0

Feb 25, 2026

Feedback

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Good opportunity to learn and grow

Cons

Difficult to adjust with the environment

4.0

Feb 25, 2026

Overall experience at Firstsource

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

The company has played a significant role in helping me upskill myself. It has enabled me to learn a great deal about handling different situations and overcoming daily challenges. I have always received strong support from my manager, HR, and supervisor, and their guidance has been invaluable at every stage. I have learned many new things that I now apply not only in my work but also in my personal life. My Team Lead and my entire team have consistently been supportive, and we share a great bond with no disparities. This positive environment has contributed greatly to my professional and personal growth.

Cons

While there may be occasional challenges, each issue is addressed thoroughly. It may take some time, but it is always resolved,

Firstsource Solutions Response

3mo

Thank you for sharing your thoughtful feedback about your experience with Firstsource. We’re delighted to hear that the organization has supported your learning and growth, and that the guidance from your manager, HR, and supervisor has made a positive impact on your journey. It’s also great to know that you value the supportive team environment and the strong bond within your team.

5.0

Feb 23, 2026

Thanking the company

Senior csa

Recommend

CEO approval

Business Outlook

Pros

I feel truly grateful to be part of First Source. The company offers an excellent work environment with a positive ambiance that keeps me motivated every day. I’m surrounded by supportive colleagues who make teamwork enjoyable and meaningful. A special appreciation to my team lead and manager, whose guidance and encouragement have played a major role in my growth. Their leadership has helped me build strong professional skills and gain valuable experience.

Cons

It would be better if we got sick leaves

Firstsource Solutions Response

3mo

Thank you for sharing your thoughtful feedback about your experience with Firstsource. We’re delighted to hear that you value the positive work environment, supportive colleagues, and the guidance from your team lead and manager. It’s great to know that their leadership has contributed to your professional growth and learning. Organization has a leave policy in place for employees. Additionally, fun and engagement activities are organized by HR on various occasions to promote a positive and motivating workplace.

Viewing 31 - 33 of 277 Reviews

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