Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.2 out of 5 stars in 379 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.1 out of 5 stars based on 379 anonymously submitted employee reviews. This is 20.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

57% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 19% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.2 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.3 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (105) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 137 reviews)); "good work environment and supportive" ((in 120 reviews)); "work life balance is good" ((in 94 reviews)); "Can work from home if quality is good." ((in 92 reviews)); "Good work culture and learning" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 149 reviews)); "Poor training and support system." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

Firstsource Solutions Customer Service (CSR) reviews

3.2

57% would recommend to a friend

(379 total reviews)

Ritesh Idnani

70% approve of CEO

58% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 379 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

379 reviews

1.0

Oct 25, 2020

No support for work from home employees

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

staff except senior management are lovely will hire anybody

Cons

unrealistic targets e.g. 70 second hold times payment issues management out of touch with staffs needs 10 hour shifts minimum wage

Firstsource Solutions Response

5y

Thank you for sharing your feedback. We are sorry to hear that you did not enjoy your time working with us. We take pride that our management empowers, motivates and supports our employee . Vast majority of our employees enjoy long and fulfilling careers with us, and we endeavour to offer competitive compensation and benefit package. During these difficult pandemic times too, our efforts have been to provide the same level of support virtually as well. We actively seek feedback from all our employees both anonymously and in-person so that, we can continue to improve our working environment and experiences for our employees. We hope you used one of our feedback channels while employed with us. Best wishes for new endeavours.

5.0

Oct 17, 2020

Nice

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nice pay and nice hr

Cons

To much expectations from employees

Firstsource Solutions Response

5y

Thank you for your great feedback and are delighted to know that you appreciate the compensation package and the support rendered by the HR team. Each job role has a set of responsibilities and expectations which are clearly explained at various stages. We encourage you to discuss with your Manager or your HR partner in case of any queries. Wishing you a fulfilling career with Firstsource!

1.0

Oct 16, 2020

Not a good experience

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay is okay and paid every two weeks

Cons

Badly managed, not supported in role by management, poor understanding of clients requirements being communicated from team leaders

Firstsource Solutions Response

5y

Thank you for providing your feedback and are glad to know that you appreciate the compensation presented to you. Employee centricity is one of our core values, which includes providing a helpful and supportive work environment for all our employees. We are sorry to hear your experience did not always match this. As you will know, we encourage all our employees to give us feedback at all stages of employment, through the HR teams, surveys and 'Happy or Not' stations. We want regular and constructive feedback so that we can continue to improve the experience of all our employees. We hope you took the opportunity to feed your experiences back through these channels while employed with us, and we wish you the best on your future endeavours.

Viewing 304 - 306 of 379 Reviews

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