Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.2 out of 5 stars in 379 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.1 out of 5 stars based on 379 anonymously submitted employee reviews. This is 20.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

57% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 19% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.2 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.3 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (105) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 115 reviews)); "Good work culture and balancing work life" ((in 96 reviews)); "work life balance is good" ((in 94 reviews)); "Can work from home if quality is good." ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 145 reviews)); "Poor training and support system." ((in 83 reviews)); "Bad managers and sme and TL" ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 41 reviews))

Firstsource Solutions Customer Service (CSR) reviews

3.2

57% would recommend to a friend

(379 total reviews)

Ritesh Idnani

70% approve of CEO

58% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (379 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 379 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

379 reviews

4.0

Oct 12, 2020

Good work environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nothing much to say about company

Cons

Less salary but normal work environment

Firstsource Solutions Response

5y

Thank you for sharing your feedback. We are happy to know that you enjoyed the work environment while at Firstsource. The compensation and benefits that we offer are competitive and on par with the industry standards – our HR team ensures this through regular external benchmarking studies. Wishing you the best with your future endeavours.

4.0

Oct 4, 2020

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexibility Work life balance Good team On time salary

Cons

Nothing that I can think of.

Firstsource Solutions Response

5y

Thank you for your great feedback. We are glad to hear that you recommend us as an employer and that you enjoyed your experience with Firstsource. Wishing you success in your new endeavour.

1.0

Sep 20, 2020

One of THE worst organizations ever

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The only Plus point was that I had a wonderful team to help me get through everyday of my life there

Cons

- Very unorganized - Management does not have any concerns for the employees. It sure is on papers and in the offer letter that they give at most care to the employees, but not in reality. - HRs are so incapable of keeping up their word. Sure we do have skip level meetings, one-on-one sessions but no results whatsoever. - Team Leaders have no clue how to coach their team. Not all but majority. There could possibly be only 1 or 2 TLs that know their job properly. - FS cant even afford to put a room freshener in the restrooms. - I have had prior experience in companies that are less reputed but they had way better ethics than here

Firstsource Solutions Response

5y

Thank you for providing your feedback and letting us know about your experience. We regret that your experience with Firstsource did not meet your expectations. We would like to assure you that Management is very much committed to motivating and supporting our employees and that employee experience is our focus area. We wish you the best on your future endeavours.

Viewing 307 - 309 of 379 Reviews

Jobs at Firstsource Solutions

Collections call center representative (2 Days Off)

Bilingual call center representative (2 Days Off)

Bilingual call center representative - Collections (2 Days Off)