Firstsource Solutions Customer Service (CSR) reviews

Thank you for taking the time to share your excellent feedback and for recommending us as an employer. We endeavour to provide a supportive work environment and consistently reward our employees’ performance. We understand that it can be difficult to work in a fast-paced work environment all days, but a lot of our employees like completing their hours across four days so they can have an extra day off, but we do have a wide range of other shift patterns available, so they can work the hours that best suit them. We are sorry that you were not aware of these options, and we will do our best to better signpost them in future. Wishing you the best with your future endeavours.

We are sorry to hear that you did not have a great experience during your employment with us. We work hard to provide a supportive work environment, and our benefits package is on par with the best in the industry. Your experience is definitely at odds with our values as an organisation that puts our employees at the heart of what we do. We are proud that the vast majority of our employees enjoy a happy and fulfilling career with us and also our leadership team continuously empowers, motivates and supports every single employee in our company. We hope you used one of our feedback channels while employed with us. We actively seek feedback from all our employees through our HR team, ‘Happy or Not’ stations and Employee surveys, so that we can continue to improve the employee experience.