Pay is minimum wage and the company won’t help with parking costs which can be £6-£10 per day so out of the roughly £1000 a month you’ll earn you’ll need to spend £160 just for the privilege of working for firstsource
Management honestly do not care about your wellbeing until it affects their monthly bonus/stats
ACE reviews determine if you could get a pay rise but the system never works when it’s time for that all important review
Being a call centre you can expect it to be busy but whoever runs this show sees the new sales line has 3 people waiting and throws all available staff onto new sales so they don’t miss that all important sale (which is usually an existing customer) while other departments are left with increasing wait times, training and one to one sessions are often cancelled to deal with call queues with the excuse being we need to take as many calls as possible but even during peak times there’s always time for the company choir to have practice, when we need that training or even feedback from our team leader to see what we can improve on there’s suddenly no way they can fit it in so we go without which makes us look like we can’t do our jobs because we haven’t been trained
The bonus scheme is a joke, it used to be make a sale get £X for each sale, now it’s based on how much revenue you bring in which is affected by customer offers, so instead of helping a customer who is looking to get a better deal an agent looking to get a bonus will need to willingly rip the customer off and give them the worst experience just for a chance of getting a few extra quid in their pitiful pay packet each fortnight
