Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.2 out of 5 stars in 379 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.1 out of 5 stars based on 379 anonymously submitted employee reviews. This is 20.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

57% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 19% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.2 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.3 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (99) , Senior CSA (72) , Senior Analyst (71) , Associate (68) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 123 reviews)); "Good environment to work from home" ((in 97 reviews)); "work life balance is good" ((in 93 reviews)); "Good work culture and balancing work life" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 163 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 35 reviews))

Firstsource Solutions Customer Service (CSR) reviews

3.2

57% would recommend to a friend

(379 total reviews)

Ritesh Idnani

70% approve of CEO

58% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 379 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

379 reviews

3.0

Jul 5, 2016

Okay okay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Bonus is good . management is okay cannot blame a different process manager to understand current process. Good that it is people centric .

Cons

Reaching up to management is tedious process tough to understand y things happen wen u aren't told about it .

1.0

May 7, 2016

This company is sinking like The Titanic jump ship

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Paid PTO, Insurance That is all i can say really.

Cons

Lack of communication. Unprofessional Management. Micromanaged. No one knows their left elbow from their right elbow. Company is run from India and is like a sweat shop. Inaccurate keeping of attendance. Always finding ways not to pay out bonus. Very high staff turn over.

2.0

May 5, 2016

Run away

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good coworkers and some flexibility in time off.

Cons

Firstsource used to be an okay place to work. Not great, but not terrible either. Losing our director in the Louisville office has had a terrible impact on the office culture. The office is a ghost town and they are either unwilling or unable to hire replacements. Morale is low yet they keep cracking the whip and threatening to fire everyone for minor issues. It makes a person wonder if they just plan to shut the office down. You will constantly be asked to stay to work extra hours because there isn't enough coverage on the phones, but don't expect a thank you or pat on the back. All you will get is a kick in the butt and a demand to work harder next time.

Viewing 355 - 357 of 379 Reviews

Jobs at Firstsource Solutions

Collections Representative

Collections call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)

Bilingual call center representative - Collections (2 Days Off)

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