Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.2 out of 5 stars in 379 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.1 out of 5 stars based on 379 anonymously submitted employee reviews. This is 20.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

57% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 19% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.2 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.3 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (99) , Senior CSA (72) , Senior Analyst (71) , Associate (68) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 123 reviews)); "Good environment to work from home" ((in 97 reviews)); "work life balance is good" ((in 93 reviews)); "Good work culture and balancing work life" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 163 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 35 reviews))

Firstsource Solutions Customer Service (CSR) reviews

3.2

57% would recommend to a friend

(379 total reviews)

Ritesh Idnani

70% approve of CEO

58% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 379 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

379 reviews

2.0

Sep 14, 2016

Tiring Work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

When I worked at FirstSource, it was an okay place to work part-time. The staff who you work with are generally very nice and you are likely to make a lot of friends.

Cons

As there is such a high turnover of staff and the work is so fast-paced, the place is quite disorganized and stressful. There is hardly any work life balance and the management aren't really interested in you personally.

Firstsource Solutions Response

9y

We are happy to hear that you made some new friends while working for us and we appreciate your contribution. We are taking your feedback and addressing the areas which could be improved for our current and future employees. We would like to thank you for taking the time to leave us your comments and wish you all the very best in your future endeavours.

3.0

Aug 8, 2016

Good company for starters

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

One of the good bpo industry where you will get to learn a to z of bpo industry. They have multiple processes of domestic as well as international. Work cultures and ethics are good. Get your salary on time and on the 1st day of the month. Good pay package for starter and for experienced guy.

Cons

Management could have been better. Employee relationship not upto the mark.

Firstsource Solutions Response

9y

I would like to thank you for taking the time to leave us your review. We appreciate all feedback we receive as it helps us to make Firstsource a better place for our current and future employees. We would like to wish you all the best in your future endeavours.

2.0

Aug 4, 2016

Not good, but not horrible

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great people to work with. Hours weren't that bad. The point system was pretty fair. Able to transfer to other projects.

Cons

Salary sucks. No real room for growth. Never really sure if/when a contract will be pulled.

Firstsource Solutions Response

9y

We would like to thank you for taking the time to leave us your feedback. Firstsource strives to create an environment in which our employees learn and grow and we apologise that you did not experience this. We are taking your feedback and addressing the places we missed in delivering a great experience for you. We would like to wish you the best in your future endeavours.

Viewing 352 - 354 of 379 Reviews

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