Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.2 out of 5 stars in 379 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.1 out of 5 stars based on 379 anonymously submitted employee reviews. This is 20.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

57% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 19% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.2 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.3 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (100) , Senior CSA (72) , Senior Analyst (71) , Associate (68) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 123 reviews)); "Good environment to work from home" ((in 97 reviews)); "work life balance is good" ((in 93 reviews)); "Good work culture and balancing work life" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 163 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 35 reviews))

Firstsource Solutions Customer Service (CSR) reviews

3.2

57% would recommend to a friend

(379 total reviews)

Ritesh Idnani

70% approve of CEO

58% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 379 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

379 reviews

2.0

Dec 15, 2016

did not enjoy

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

part-time helped me get through college made lasting friends with other part-timers

Cons

personified everything negative with a large mnc from a low level employee perspective

Firstsource Solutions Response

9y

Thank you for taking the time to leave us your review. We welcome all suggestions and ideas to continually improve every employee experience. Please feel free to contact us on marketing@firstsource.com to give us your feedback in more detail and give us the chance to change your perception.

4.0

Nov 21, 2016

review

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The staff are really Friendly. They sometimes offer Overtime which is great for the salary. Good training

Cons

Customers that call through seem to find the telephone banking system too complex to understand which can make life a little hard some days, which I guess is typical in all call centres with bank vigilantes.

Firstsource Solutions Response

9y

Thank you for taking the time to leave us this great feedback. We are happy to hear you are enjoying your time with us. We are taking your feedback on board in order to create a better working environment for our employees. Keep up the good work!

1.0

Oct 31, 2016

Horrible

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Free Sky TV - saves £1000s a year

Cons

The company is a joke

Firstsource Solutions Response

9y

We would like to thank you for taking the time to leave us your review. I’m sorry to hear that your experience with Firstsource has not been a good one so far. Please feel free to contact us to give your feedback in more detail and give us the chance to change your perception.

Viewing 349 - 351 of 379 Reviews

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