Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 125 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "Flexible working and work from home." ((in 101 reviews)); "work life balance is good" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 51 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,260 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,260 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews

5.0

Jan 14, 2018

Customer Service

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Coworkers and great team work

Cons

None that I can think of

2.0

Jan 13, 2018

Patient Advocate

Patient account representative

Recommend

CEO approval

Business Outlook

Pros

helping people, learning about government programs

Cons

low pay; poor managment leaders

3.0

Jan 9, 2018

Patient Service Representative

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexible hours/vacation time off and if work p/t , sick kids, etc. Co-workers are friendly. Nice work environment (offsite) but not consistent, client keeps moving you.

Cons

Many duties, high demand job/knowledge on healthcare programs/policies with little or no increase in pay. No bonuses. Supervisors micro manage, add lots of extra reports which only takes time away from seeing patients. Some employees do not do their jobs and leave it for others. Communication is terrible between management and employees. Hardly any training, you are just thrown into it and expected to know how to do it all, otherwise you will get an email or constant micro managed (but rarely in person training). High turnover rate, makes people do double duty. No growth opportunity.

Viewing 3637 - 3639 of 4,260 Reviews

Jobs at Firstsource Solutions

Collections Representative

WFM Real Time Assistant

Bilingual call center representative (2 Days Off)

Collections call center representative (2 Days Off)

Bilingual call center representative - Collections (2 Days Off)