Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 138 reviews)); "Good work environment and Colleagues" ((in 115 reviews)); "Good work culture and balancing work life" ((in 96 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 92 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews)); "Each breakdown had to be logged or your pay would be docked for time off line." ((in 16 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,260 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,260 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews

1.0

Sep 24, 2017

Poor company that dont care about employees

Retention advisor

Recommend

CEO approval

Business Outlook

Pros

Nice people to work with

Cons

Dont pay your wages correctly Treat employees as a number Actually dont care about employees

Firstsource Solutions Response

8y

We are sorry to hear about your unfortunate experience during your time at Firstsource. Our colleagues are at the forefront of everything we do and we are committed to empowering, motivating and supporting every single member of our team. We are taking your feedback and addressing the places we missed in delivering a great working experience for you.

4.0

Sep 24, 2017

Good company

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Good incentives and bonus, good

Cons

Night shift will affect your health I lost 2 kg in a month.

5.0

Sep 22, 2017

Apology

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Some great friends I wrote a review last week or so re firstsource where I said I found it hard to settle that it was partly my own fault and adling management to look after their disabled employees if I offended anyone it was not my intention I am sorry

Cons

The shifts are a bit too long

Firstsource Solutions Response

8y

Firstly we are so sorry to hear of the passing of your mother but we do thank you for taking the time to leave us your review. We are committed to creating a comfortable, transparent and collaborative environment for all of our colleagues regardless of abilities at Firstsource and would like to thank you for your continued support.

Viewing 3694 - 3696 of 4,260 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Collections Representative

Bilingual call center representative - Collections (2 Days Off)

Collections call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)