Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (100) , Senior CSA (72) , Senior Analyst (71) , Associate (68) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 115 reviews)); "Good work culture and balancing work life" ((in 96 reviews)); "work life balance is good" ((in 94 reviews)); "Can work from home if quality is good." ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 145 reviews)); "Poor training and support system." ((in 83 reviews)); "Bad managers and sme and TL" ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 41 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,224 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,224 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews

4.0

Sep 30, 2024

Mixed

Fraud advisor

Recommend

CEO approval

Business Outlook

Pros

Friendly co-workers, good hours per week

Cons

Insufficient Training, Harsh time keeping

Firstsource Solutions Response

1y

Thank you for your feedback; we're glad to hear that you found the atmosphere friendly and the work hours worked for you. Regarding your concerns about training and timekeeping, we apologies for any shortcomings you've experienced. We're always looking to improve our training programs and ensure that our expectations are fair and reasonable. If you'd like to discuss your experience in more detail, please don't hesitate to reach out.

2.0

Sep 28, 2024

It’s A Stepping Stone Job

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good hours Work from home or office

Cons

The pay isn’t that good They never approved pto The point system doesn’t make sense Supervisors aren’t trained properly

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We value honest feedback from our employees. We strive to provide flexibility by offering good working hours and the option to work from home or in the office, allowing employees to choose what works best for them. Compensation is structured based on company standards and individual performance to ensure fairness. PTO requests are managed through a structured schedule and leave planner to ensure smooth operations. Our supervisors are well-trained in specific processes and business practices to provide effective leadership.

4.0

Sep 24, 2024

B

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good environment and friendly colleagues

Cons

Low salary, no flexible working hours

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We’re delighted to hear that you enjoy the good environment and find your colleagues to be friendly. Creating a positive and supportive workplace is something we prioritize, and it’s great to know that these efforts are appreciated by our employees. Our compensation packages are designed based on industry standards and company policies to ensure fairness and competitiveness.As for working hours, they are structured according to business requirements to meet operational needs. We aim to balance these needs while also considering employee well-being, and we are always exploring ways to improve work-life balance where possible.

Viewing 373 - 375 of 4,224 Reviews

Jobs at Firstsource Solutions

Collections Representative