Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (105) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 115 reviews)); "Good work culture and balancing work life" ((in 96 reviews)); "work life balance is good" ((in 94 reviews)); "Can work from home if quality is good." ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 145 reviews)); "Poor training and support system." ((in 83 reviews)); "Bad managers and sme and TL" ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 41 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,232 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,232 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

2.0

Sep 22, 2024

Suitable for

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Its suitable for fresher to gain experience

Cons

Low increment, don't expect too much

Firstsource Solutions Response

Thank you for sharing your feedback! We’re glad to hear that you see the company as a good place for freshers to gain experience. While salaries are aligned with company standards and based on individual performance, we recognize the value in staying competitive with the market. We will continue to assess how we can better match industry standards to ensure fair and motivating compensation.

2.0

Sep 20, 2024

Highly don’t recommend

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Holidays off, pto accumulates ok, flexible schedule

Cons

Micromanagement, very little break time, managers are never around, pay is non-livable

4.0

Sep 20, 2024

Na

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Salary credited on time. No doubts. Even during covid pandemic, there were no job loss, instead they reshuffled with other verticals. Great company to improve soft skills.

Cons

As usual office politics. Average growth in the company.

Firstsource Solutions Response

Thank you for sharing your feedback! We’re glad to hear that salary payments were timely and that the company maintained job security even during the challenging times of the COVID-19 pandemic. It’s also great to know that you’ve had the opportunity to improve your soft skills, which is an important aspect of personal and professional development. We are committed to minimizing office politics by fostering a more transparent and supportive culture. Regarding growth opportunities, we will continue to work on providing clearer paths for career advancement and ensuring that employees feel supported in their professional development.

Viewing 376 - 378 of 4,232 Reviews

Jobs at Firstsource Solutions

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