Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior CSA (73) , Senior Analyst (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "Good work environment and Colleagues" ((in 119 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 92 reviews)); "Can work from home if quality is good." ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 154 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,237 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,237 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Mar 18, 2017

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Friendly co workers with many of connections with all types.

Cons

Benefits are horrible, chance to further your career is minimal, would only use this company to get experience of being in a call center environment.

2.0

Mar 15, 2017

Completely unprofessional

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

There are no pros working for First Source. Every time the Sky contract is renegotiated you get sold into further slavery, more pressure is added. Team Leaders often lie to their teams and HR are clueless as to the problems on the call floor. Managers also pass the buck when they make mistakes and again very unprofessional.

Cons

Don't believe their hype. Bonus scheme is too unstable, targets are constantly moved which means you often miss out. HR dept needs an overhaul and to check letters properly.

Firstsource Solutions Response

We are sorry to hear about your unfortunate experience during your time at Firstsource. Our colleagues are at the forefront of everything we do and we are committed to empowering, motivating and supporting every single member of our team. We are taking your feedback and addressing the places we missed in delivering a great working experience for you.

3.0

Mar 15, 2017

I have been working for the last 15 months, became an employee because of ISGN acquisition

Csa

Recommend

CEO approval

Business Outlook

Pros

Good for beginners and Sr people who does not expect much than their salary. Decent cafeteria and food at affordable price. Some process are good while some are managed poorly.

Cons

Cant expect anything other than work, no benefits apart from sal. Very stingy management that does not allocate any funds for recreational activities like team lunch, outing and not even an annual party unless sponsored by client.Must pay for transport also.

Viewing 3781 - 3783 of 4,237 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)

Bilingual call center representative - Collections (2 Days Off)

Collections call center representative (2 Days Off)

Collections Representative

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Firstsource Solutions

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Reviews by job title

CSR

Completely unprofessional

I have been working for the last 15 months, became an employee because of ISGN acquisition

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