Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "good work environment and supportive" ((in 124 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "Can work from home if quality is good." ((in 94 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 159 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews)); "communication is poor" ((in 20 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,235 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,235 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

5.0

Jan 23, 2017

Great place to work

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Firstsource is a great place to build your career, the people and culture of the organisation are the biggest assets.

Cons

None that I can think of.

Firstsource Solutions Response

Thank you for taking the time to leave us this great review. We are so happy to hear you enjoyed the time spent working with our company and we are happy to hear that you have experienced the multiple positive attributes that our company has to offer. We would like to wish you all the best in your future endeavours.

4.0

Jan 23, 2017

Management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great people around you and great oppertunities to grow.

Cons

dictated by contracts need and wants

Firstsource Solutions Response

Thank you for taking the time to leave us your feedback. We are so happy to hear you enjoyed the time spent working with our company and appreciate all of the feedback we receive. We would like to wish you all the best in your future endeavours.

3.0

Jan 18, 2017

Medical collector

Recommend

CEO approval

Business Outlook

Pros

Good benefits and flexible schedules

Cons

Higher ups had no respect for employees needs.

Firstsource Solutions Response

Thank you for leaving us your review. Your feedback helps us to make Firstsource a better place to work. Please feel free to get in contact with us to give us your feedback in more detail and give us the chance to change your perception.

Viewing 3799 - 3801 of 4,235 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)

Bilingual call center representative - Collections (2 Days Off)

Collections call center representative (2 Days Off)

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Firstsource Solutions

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Great place to work

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Medical collector

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