Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "Good work culture and learning" ((in 96 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 177 reviews)); "Unorganized and chaotic at times pay is low" ((in 163 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,235 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,235 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,235 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews

1.0

Jan 18, 2017

Why m I still here?

Csr1

Recommend

CEO approval

Business Outlook

Pros

Issues addressed at last co workers are friebdly

Cons

No point in keeping a job here transport is a mess no point even after escalating they want only contacts tats all Tm or scrs don bother to arrange basic needs no action. Taken even after escalating to higher officials. .u have to be their favorite to get work done.

Firstsource Solutions Response

9y

We would like to thank you for taking the time to write this review and I’m sorry to hear about your experience. Your feedback helps us to make Firstsource a better place to work. We encourage our staff to give us feedback so that we can continue to learn and improve the way we work. Please feel free to get in touch with us and give us the chance to change your perception.

5.0

Jan 18, 2017

Great company to work for freshers

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Great working environment Teamwork Time management Can get extra income by working overtime

Cons

Hectic work All time working no rest

Firstsource Solutions Response

9y

Thank you for taking the time to leave us your review. We are so happy to hear you enjoyed the time spent working with our company and appreciate all of the feedback we receive. We would like to wish you all the best in your future endeavours.

1.0

Jan 15, 2017

Bad place to work

Customer experience advisor

Recommend

CEO approval

Business Outlook

Pros

Had few sickdays due to serveire chest infection came back got recorded discussion then off with another sickness and got hr meeting and got fired for 2 many sicknesses bad practice you can't help if your ill and manager tokdvteam all about me and was telling my team mates that I'm not to come back she told her manager not to have me back and loads of backstabbing goes on would not ask anyone to work here if only sky new what was going on I work at Athena site so so bad managers and staff

Cons

job long hours bad managers loads of rd's and then hr meetings then sacks you. Pay not right all the time under pays staff or don't pay incentives as promised you only take 499 per fortnight bad wages.

Firstsource Solutions Response

9y

Thank you for taking the time to leave us your feedback. We are sorry to hear about your unfortunate experience. That was truly not our intention. Please feel free to get in contact with us to give us your feedback in more detail and give us the chance to change your perception.

Viewing 3802 - 3804 of 4,235 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)

Bilingual call center representative - Collections (2 Days Off)

Collections call center representative (2 Days Off)