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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,235 total reviews)
avatar

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,235 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
3.0
Jan 14, 2017

treated well by managers and given opportunities

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

opportunities to develop and grow were often given

Cons

Very lax in the office - people don't seem to take the work too seriously

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Firstsource Solutions Response
9y
Thank you for taking the time to leave us your review. We are sorry to hear about your unfortunate experience. That was truly not our intention. Please feel free to get in contact with us on marketing@firstsource.com to give us your feedback in more detail and give us the chance to change your perception.
2.0
Jan 12, 2017
Recommend
CEO approval
Business Outlook

Pros

My co-workers were great. Always friendly and there to help if you needed it. Also I loved the hours. First shift was 6am to 2:30. I still had the whole day ahead of me to get things done.

Cons

There production standards were unrealistic. Managements only concern was production and the bottom line. They had no concern for their employees and treated them like slave workers. You would always get talked to or given the "stink eye" just for taking a couple of moments to stretch or rub your eyes because you are sitting and staring at a computer screen for 8 hours. Like I said no consideration for the employees who were busting their butt and getting the work done. If you didn't conform, you got thrown away like yesterday's garbage.

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Firstsource Solutions Response
9y
Thank you for taking the time to leave us your review. We are sorry to hear about your unfortunate experience during the time that you spent with us. Our employees are at the forefront of everything we do and we are committed to empowering, motivating and supporting every member of our team. We are taking your feedback on board and addressing the places we missed in delivering a great work experience for you. We would like to wish you all the best in your future endeavours.
1.0
Jan 11, 2017

No dont do it waste of time

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

co workers good to work with

Cons

Horrible. This company is a vendor ( india owned and india upper management, CEO is white guy but totally clueless and obvious figurehead) for mortgage companies that out source various functions. Freedom Mortgage, Pac Union and North star that the company represents. Total disarray. Working with offshore co-workers is challenging more often than not. Calling customer to get documents. Borrowers think its a scam and zero credibility then. Company gives little incentives to make employees want to stay and there are 1-2 people leaving (quitting or getting fired) weekly at this point due to the lack of job stability and totally unhealthy work environment. Company creates a culture in which they motivate employees strictly through fear and threats. Several management changes and cultural shifts. Unorganized and fly by seat of pants kind of company. PTO never granted, poor management (big time cliche-smoking crew), poor benefits ( get rid of you at 90 days so they don't have to pay any), no room for advancement You are just a number there for loans processed. You have no name or face. You are just a money maker for them. YOU can change the name from first source, isgn, isgn solutions or whatever new name you come up with. The same way of doing things wont create a new result. a same ol' result here. ***** FAIL *****

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Firstsource Solutions Response
9y
Thank you for taking the time to leave us your review. I am sorry to hear that your time with Firstsource has not been a good one. That was truly not our intention. We are proud that the vast majority of our staff (in all areas of the business) enjoy a happy and fulfilling career with us. That said, as hard as we try to get it right all of the time, there will be times we fall short. We encourage our staff to give us feedback through their managers, through employee nominated representatives and through our employee survey, so we can learn and improve the way we work. If you have anything we can do to help remedy your experience, please feel free to drop in and see us or contact us at marketing@firstsource.com and we will get back to you.
Viewing 3805 - 3807 of 4,235 Reviews

Glassdoor has 4,346 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.