Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "Good work culture and learning" ((in 96 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 177 reviews)); "Unorganized and chaotic at times pay is low" ((in 163 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,235 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,235 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,235 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews

3.0

Dec 21, 2016

Do job first discus other things letter

Senior csa

Recommend

CEO approval

Business Outlook

Pros

My job is to support client end user and solve there issue what comes from client side

Cons

If you want your full salary, you have to fight with management , and there is no guarantee your deducted salary back

Firstsource Solutions Response

9y

Thank you for taking the time to leave us your review. I'm sorry to hear that your experience with Firstsource has not been a good one so far. Please feel free to contact us to give your feedback in more detail and give us the chance to change your perception.

1.0

Dec 19, 2016

Customer service rep

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It's a job just for a stepping stone

Cons

I don't appreciate their employees

Firstsource Solutions Response

9y

Thank you for taking the time to leave us your feedback and I'm sorry to hear about your experience. Your feedback helps us to make Firstsource a better place to work. Please feel free to contact us to give your feedback in more detail and give us the chance to change your perception.

1.0

Dec 18, 2016

The worst place to work

Customer experience advisor

Recommend

CEO approval

Business Outlook

Pros

Clean toilets and canteen. There is filtered water to drink.

Cons

They treat you like a slave, you must sit sttaight, not allowed to moved when at your desk, managers treat staff with no respect at all. They will shout at you like an animal. Management not educated, with terrible attitude, bragging about your personal life. It is not allowed to be sick otherwise you getting fired. Training is very bad and once you on calls you must know everything. You will be non stop bullied by managers and customers. I worked there one month just because needed money but it was the worst place I ever worked in my life. I worked in 4 call centres in Belfast previously and none been so bad as Firstsource.

Firstsource Solutions Response

9y

Thank you for leaving us your review. We are sorry to hear about your unfortunate experience. That was truly not our intention. Your feedback helps us to make Firstsource a better place to work. If you have anything we can do to help remedy your experience, please feel free to drop in and see us or contact us at marketing@firstsource.com and we will get back to you.

Viewing 3814 - 3816 of 4,235 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)

Bilingual call center representative - Collections (2 Days Off)

Collections call center representative (2 Days Off)

Collections Representative