Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (124) , Senior Associate (95) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 116 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 98 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "Bad managers and sme and TL" ((in 79 reviews)); "Poor training and development opportunities." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 42 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,204 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,204 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

5.0

Aug 15, 2017

Trusted global company with impressive reputation

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great company for embracing diversity, development opportunities, employee engagement.

Cons

Compensation and Benefits could be a little better however that is the nature of the business

Firstsource Solutions Response

Thank you for taking the time and leaving us such great feedback! We love receiving feedback from our colleagues as it allows us to make Firstsource a better place to work. We are happy to hear that you have experienced the multiple positive attributes that our company has to offer and we strive to create an environment that allows you to do your best work and develop within the company. We recognise that Firstsource is an exciting journey and the pace of change is often very fast and we would like to thank you for all of your hard work and effort

5.0

Aug 14, 2017

Excellent Employer- People Centric

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

diverse workforce; excellent career opportunities both sideward and upward

Cons

cannot think of one thing I don't like about working for Firstsource

Firstsource Solutions Response

Thank you for taking the time and leaving us such great feedback! We love receiving feedback from our colleagues as it allows us to make Firstsource a better place to work!

1.0

Aug 14, 2017

Unless being homeless is the only other option, work here.

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

If you get along with your corrupt team leader, you can get away with everything. Occasional incentives.

Cons

Corrupt team leaders, bullying, rude customers due to a lack of information and access to important systems.

Firstsource Solutions Response

Thank you for taking the time to leave us your review. I am sorry to hear that your experience with Firstsource has not been a good one. We are proud that the vast majority of our employees (in all areas of business and those who work with our concession partners) enjoy a happy and fulfilling career with us. That said, as hard as we try to get it right all of the time, there will be times we fall short. We encourage our employees to give us feedback through their managers, through employee nominated representatives and through our employee survey, so we can continue to learn and improve the way we work. Please feel free to get in contact with us to discuss your issues further and offer us the chance to change your perception!

Viewing 3862 - 3864 of 4,204 Reviews

Jobs at Firstsource Solutions

Collections call center representative (2 Days Off)

Customer Care/Collections Representative

Bilingual call center representative - Collections (2 Days Off)

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Firstsource Solutions

Firstsource Solutions reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Trusted global company with impressive reputation

Excellent Employer- People Centric

Unless being homeless is the only other option, work here.

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