Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (124) , Senior Associate (95) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 116 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 98 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "Bad managers and sme and TL" ((in 79 reviews)); "Poor training and development opportunities." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 42 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,204 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,204 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

5.0

Aug 10, 2017

Good company full of great people!

Recruitment executive

Recommend

CEO approval

Business Outlook

Pros

Good bonus structure for advisors Social engagement and activities Comfortable and bright working environment Great team atmosphere Friendly and supportive colleagues

Cons

Hours can be long, but you quickly get used to them!

Firstsource Solutions Response

We love receiving feedback from our colleagues as it allows us to make Firstsource a better place to work. We are happy to hear that you have experienced the multiple positive attributes that our company has to offer and we strive to create an environment that allows you to do your best work and develop within the company. We recognise that Firstsource is an exciting journey and the pace of change is often very fast and we would like to thank you for all of your hard work and effort.

5.0

Aug 10, 2017

Great place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The People, the Flexibility & Fun evironment

Cons

Not a downside but hard work is recognized

Firstsource Solutions Response

Thanks for taking the time and leaving us such great feedback! We are very grateful to you and your team for the hard work that you do. Keep up the good work!

5.0

Aug 10, 2017

Amazing company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Fantastic support structure and progression. Amazing locations Incredible incentives and bonus structure Progression opportunities Overall by far the best place that I have worked.

Cons

Nothing that I have encountered.

Firstsource Solutions Response

We love receiving feedback from our colleagues and we strive to create an environment that allows you to do your best work and develop within the company. We are very grateful to you and your team for the hard work that you do. Keep up the good work! Cardiff is a great place, with a wonderful team!!

Viewing 3865 - 3867 of 4,204 Reviews

Jobs at Firstsource Solutions

Collections call center representative (2 Days Off)

Customer Care/Collections Representative

Bilingual call center representative - Collections (2 Days Off)

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Good company full of great people!

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