Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (105) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 137 reviews)); "good work environment and supportive" ((in 120 reviews)); "work life balance is good" ((in 94 reviews)); "Can work from home if quality is good." ((in 92 reviews)); "Good work culture and learning" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 149 reviews)); "Poor training and support system." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,232 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,232 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,232 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews

1.0

Jul 13, 2024

The worst company I have worked for

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

There are No pros at all

Cons

Grossly underpaid. Cannot keep employees therefore we were always understaffed and back to back. More than 50% of my training class was gone before our 60 day mark..The benefits are beyond awful. HR is practically useless. She sits in her office all day and when you actually need help, she was ZERO help. Micromanagers that sit and do absolutely nothing. Just the worst place I’ve ever worked

Firstsource Solutions Response

1y

Thank you for sharing feedback regarding the organization. We apologies that your experience did not meet your satisfaction but work diligently to ensure a fair, transparent, and collaborative work environment for all employees. As we review responses when evaluating steps around the trajectory of our organization, we appreciate your contribution to our knowledge scope.

1.0

Jun 28, 2024

Liars, cheats, zero integrity

Director

Recommend

CEO approval

Business Outlook

Pros

Not one single thing. Horrible place to work

Cons

Lied to people about contracts being temp and laid them off after a few months. Zero work life balance. Very toxic nasty culture.

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We are committed to providing clear and honest information about employment contracts to avoid any confusion or misunderstandings. Conducting regular assessments of workplace culture to identify and address toxic behaviours and promote a healthier, more inclusive environment. Creating more robust channels for employees to provide feedback and report concerns confidentially. We use this feedback to make necessary changes and improvements. Upholding integrity in all our practices. This includes ensuring that all communications with employees are honest and transparent, and that we adhere to our values in every aspect of our operations.

2.0

Jun 27, 2024

would not recommend this job to those who cannot deal with stress

Patient financial advocate

Recommend

CEO approval

Business Outlook

Pros

the pay is decent vs other Vegas jobs

Cons

they expect too much from their employees and demand too much for the little pay or stress an employee goes through.

Viewing 385 - 387 of 4,232 Reviews

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