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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,232 total reviews)
avatar

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,232 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
2.0
Aug 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Some good people work there, but it's a grind.

Cons

Management are not consistent or fair with there teams

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We appreciate the acknowledgment that there are good people within our organization. We value our employees and recognize the hard work and dedication they bring to their roles. We are offering flexible work arrangements, encouraging the use of time off, and providing resources to support mental and physical well-being. We have encouraged more open communication between management and teams. This includes regular meetings, town halls, and suggestion boxes where employees can voice their opinions and ideas directly to leadership. We’ve established clear and standardized management practices across the organization to ensure consistency in how teams are led. This includes uniform guidelines for decision-making, performance evaluations, and conflict resolution.
2.0
Jul 30, 2024
Recommend
CEO approval
Business Outlook

Pros

None that i can think of!

Cons

All of it… managers sucked

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Firstsource Solutions Response
1y
Thank you for taking the time to share your experience. We're sorry to hear that you didn't have a positive experience during your time with us. While it's unfortunate that you felt there were no pros to your experience and that the managers did not meet your expectations, we appreciate your feedback. We will take it into consideration as we continue to strive for improvement. We wish you all the best in your future endeavours and thank you for your time with Firstsource.
1.0
Jul 20, 2024

Toxic Culture

Recommend
CEO approval
Business Outlook

Pros

Work from home. Flexible schedule.

Cons

Culture. Insurance benefits. Work/life balance. Advancement opportunities. Bonus structure.

avatar
Firstsource Solutions Response
1y
Thank you for your feedback and for highlighting the positives, such as work-from-home flexibility, we’ve made significant improvements to enhance our workplace culture, fostering a more inclusive and supportive environment where employees feel valued. We’ve also updated our insurance benefits to offer more comprehensive coverage, ensuring that our team members and their families have access to the care they need. In terms of work/life balance, we’ve introduced flexible scheduling and work-from-home options to provide greater flexibility and support for our employees' personal and professional lives. We’re also proud to have expanded our advancement opportunities, with more training programs and clear pathways for career growth. Our bonus structure has been revised to better reflect performance and reward the hard work and dedication of our team members.
Viewing 382 - 384 of 4,232 Reviews

Glassdoor has 4,343 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.