Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 277 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 277 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

90% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(277 total reviews)

Ritesh Idnani

93% approve of CEO

90% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 277 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

277 reviews

3.0

Feb 9, 2026

Na

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Great for a fresher to get their communication skills.

Cons

Not so great for the long term

Firstsource Solutions Response

4mo

Thank you for your feedback. We’re glad to know that the role has helped freshers strengthen their communication skills and build a strong foundation. Employees are encouraged to explore Internal Job Posting (IJP) opportunities to diversify their experience and build a sustainable career path within the organization. We are committed to supporting internal mobility and career development initiatives.

5.0

Jan 28, 2026

Great company with a good job opportunity intense workload great culture best place for a work life balance

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Great company to work Great work culture

Cons

No cons overall good company

Firstsource Solutions Response

4mo

Thank you for sharing your positive feedback. We’re delighted to know that you have had a great experience at Firstsource and appreciate the work culture. It’s encouraging to hear that you view Firstsource as a great place to work. We remain committed to maintaining a positive and engaging environment where employees continue to feel valued and supported.

5.0

Jan 20, 2026

Great place to grow your career with strong support and opportunities

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Excellent learning environment with consistent opportunities to build new skills. Supportive leadership that encourages ownership and professional growth. Collaborative team culture where everyone is willing to help. Strong focus on customer satisfaction and continuous improvement. Clear processes and expectations that help you perform effectively.

Cons

Workload can peak at times due to high demand, but manageable with team support. Cross-team communication could be made even faster as the organization scales.

Firstsource Solutions Response

4mo

Thank you for sharing such detailed and positive feedback. We’re delighted to know you value the learning opportunities, supportive leadership, and collaborative culture at Firstsource. It’s encouraging to hear that our focus on customer satisfaction and continuous improvement is reflected in your experience. We acknowledge your feedback on workload peaks and cross-team communication. While occasional high-demand periods are part of our dynamic business environment, we continually strive to enhance collaboration and ensure smooth communication across teams.

Viewing 37 - 39 of 277 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual call center representative - Collections (2 Days Off)

Bilingual Collections Agent (Experience Needed)