Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 277 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 277 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

90% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(277 total reviews)

Ritesh Idnani

93% approve of CEO

90% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (277 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 277 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

277 reviews

5.0

Jan 20, 2026

Experience

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Its been amazing journey at firstsource especially a beautiful work culture.

Cons

Nothing as of now yet

Firstsource Solutions Response

4mo

Thank you for sharing your positive feedback. We’re delighted to know you’ve had an amazing journey with Firstsource and that you appreciate the work culture. It’s wonderful to hear there are no current concerns — we’ll continue striving to maintain the supportive and engaging environment that makes Firstsource a great place to work.

3.0

Jan 9, 2026

Good

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good people in the floor, No micromanagement. Best place to start career in international processes.

Cons

Too many metrix to unlock commision, Back to back calls sometimes.

Firstsource Solutions Response

5mo

Thank you for sharing your feedback! It’s great to hear that you appreciate the supportive environment, approachable people, and the freedom from micromanagement we’re glad you see Firstsource as a great place to start a career in international processes. We also acknowledge your point about the number of metrics and the challenge of handling back-to-back calls, but these are aligned with client and business requirements,

5.0

Dec 12, 2025

Glassdoor Review

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Good Infrastructure, We get good support to improve my skill, We get opportunity to grow.

Cons

The only issue that we were facing was transport but they have reloved it

Firstsource Solutions Response

5mo

Thank you for your feedback! We’re glad to know you appreciate the strong infrastructure, the support for skill enhancement, and the opportunities for growth that Firstsource provides. It’s also encouraging to hear that the transport-related concerns have been resolved — we continuously work to ensure a smooth experience for all our employees.

Viewing 40 - 42 of 277 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual call center representative - Collections (2 Days Off)

Collections call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)