Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (124) , Senior Associate (95) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 116 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 98 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "Bad managers and sme and TL" ((in 79 reviews)); "Poor training and development opportunities." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 42 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,204 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,204 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Jan 20, 2016

Okay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

nothing good to say about it

Cons

probably the worst place to work

1.0

Jan 14, 2016

Beware of Working at FirstSource in Colorado Springs

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Quasi-flexible scheduling, Will hire anyone. Okay place for those fresh out of high school & live at home with no bills and financial responsibilities.

Cons

Management/Supervisory staff have propensity for thuggishness & bullying & will write you up for the slightest infraction. Members of leadership ie: Quality Management, Supervisors, behave & write as if they barely finished high school. There is absolutely no professionalism whatsoever: a categorically inane, and asinine company culture. They do not not like College Graduates. Most supervisors and leadership should be fired - a very lackluster environment.

3.0

Jan 6, 2016

Great for a beginning job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

No fighting for hours, unlimited overtime, easily move up

Cons

Not enough training, pay not enough, too strict of rules

Viewing 3910 - 3912 of 4,204 Reviews

Jobs at Firstsource Solutions

Collections call center representative (2 Days Off)

Collections Representative

Cold Calling Sales Agent (Bilingual, Collections)

Customer Care/Collections Representative

Bilingual call center representative - Collections (2 Days Off)

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Firstsource Solutions

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Ratings by category

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Okay

Beware of Working at FirstSource in Colorado Springs

Great for a beginning job

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