Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 113 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 90 reviews)); "work life balance is good" ((in 87 reviews)); "Good work culture and learning" ((in 86 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "No training directly work." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,201 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,201 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Jan 26, 2017

Not very happy with company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

No proper planing and forecasting

Cons

Need to be more professional

Firstsource Solutions Response

Thank you for taking the time to write this review and I’m sorry to hear about your experience. Your feedback helps us to make Firstsource a better place to work. Please feel free to get in contact with us to give us your feedback in more detail at marketing@firstsource.com and we will get back to you.

4.0

Jan 25, 2017

good experiance

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

nice to work and good teammates in every team

Cons

good environment and they are offering good salaries also

Firstsource Solutions Response

Thank you for taking the time to leave us your review. We are happy to hear you enjoyed the time spent working with our company and appreciate all of the feedback we receive. We would like to wish you all the best in your future endeavours.

5.0

Jan 23, 2017

Great place to work

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Firstsource is a great place to build your career, the people and culture of the organisation are the biggest assets.

Cons

None that I can think of.

Firstsource Solutions Response

Thank you for taking the time to leave us this great review. We are so happy to hear you enjoyed the time spent working with our company and we are happy to hear that you have experienced the multiple positive attributes that our company has to offer. We would like to wish you all the best in your future endeavours.

Viewing 3928 - 3930 of 4,201 Reviews

Jobs at Firstsource Solutions

Cold Calling Sales Agent (Bilingual, Collections)

Collections call center representative (2 Days Off)

Collections Representative

Customer Care/Collections Representative

Bilingual Collections Agent (Experience Needed)

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