Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (124) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 113 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 90 reviews)); "work life balance is good" ((in 87 reviews)); "Good work culture and learning" ((in 86 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "No training directly work." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,202 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,202 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

3.0

Jul 31, 2015

Summary

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexible work hours in middle and upper management lets you to feel comfortable.

Cons

Flexible work hours but heavy work load makes you invest more than 9 hours per day. No overtime consideration or pay out. Not a good payer

2.0

Jul 30, 2015

Claims Processor

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flex scheduling, some get to work from home, casual dress, paid training, limited opportunity to transfer to work in other states, monthly recognition meetings with some type of food

Cons

Mandatory OT lasting for years, expected to work 60 hour weeks if allowed to work from home, -lack of procedures - paid piece rate (per claim) combined with widely fluctuating workloads and system glitches results in unnecessary stress and lousy paychecks - employees are treated as disposable - strict audit system results in your pay being docked for three months - if a team gets proficient they lower your matrix pay - poor communication - below average benefits (6 holidays a year, 11 PTO - sick/vacation days) point system used like an axe - cramped work space - disregard for ergonomics - weak HR dept - high turnover - most frustrating of all is the paychecks are confusing (probably on purpose) to read - it is left to the employee to figure out their hourly rate - does not inspire confidence in the overall company

2.0

Jul 28, 2015

Company Review

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good Culture. Positive Environment Supportive Supervisors and Colleagues

Cons

Salary is not competitive Company policies are not fair and transparent

Viewing 3952 - 3954 of 4,202 Reviews

Jobs at Firstsource Solutions

Cold Calling Sales Agent (Bilingual, Collections)

Collections call center representative (2 Days Off)

Collections Representative

Customer Care/Collections Representative

Bilingual Collections Agent (Experience Needed)

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