Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 138 reviews)); "Good work environment and Colleagues" ((in 118 reviews)); "Can work from home if quality is good." ((in 94 reviews)); "Good work culture and learning" ((in 91 reviews)); "Honestly all depends on you team and manager if these two are good than all okay for me I got both of them good" ((in 89 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 162 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 83 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,200 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,200 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

3.0

Sep 16, 2016

Good Experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great working culture. One get to gain knowledge about every single thing.

Cons

Team leaders and managers frowns sometimes on for not achieving respected targets.

Firstsource Solutions Response

Thank you for taking the time to leave a review. We are glad to hear that you had a good experience while working for us. Firstsource encourages employees to constantly learn and grow and we apologise that you did not feel that you received the correct support while working with us. We are taking your feedback on board as we want to create an environment that allows our employees to do their best work. We wish you all the best in the future.

3.0

Sep 11, 2016

Firstsource

Customer sales advisor

Recommend

CEO approval

Business Outlook

Pros

Friendly environment. Laid back. Great social.

Cons

Pay issues. There is inconsistent incentive which is also hard to hit on certain campaigns.

Firstsource Solutions Response

We would like to thank you for taking the time to write this review and I’m sorry to hear about your experience. Your feedback helps us to make Firstsource a better place to work. If you have anything we can do to help remedy your experience please feel free to drop in and see us or contact us at marketing@firstsource.com and we will get back to you.

4.0

Sep 10, 2016

I have been working at FSL for more than 2 years.

Csa

Recommend

CEO approval

Business Outlook

Pros

Stability and a reputed organization to work with. It's very strong in compliances. Cares for old employees.

Cons

have been working at Jardine Lloyd full-time (More than a year) Pros Stability and a reputed organization to work with. It's very strong in compliances. Cares for old employees. Cons A little exposure for support staff. Their work is recognized rarely. Top management is good but middle management needs to more matured.

Firstsource Solutions Response

Thank you for your great feedback. At Firstsource, reward and recognition are an important part of our culture. Only by motivating our employees can we guarantee the satisfaction of our clients and their customers. We would like to thank you for your contribution and your feedback helps us to make Firstsource a better place for our current and future employees.

Viewing 3964 - 3966 of 4,200 Reviews

Jobs at Firstsource Solutions

Collections Representative

Customer Care/Collections Representative

Bilingual Collections Agent (Experience Needed)

Bilingual call center representative - Collections (2 Days Off)

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Firstsource

I have been working at FSL for more than 2 years.

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