Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 129 reviews)); "good work environment and supportive" ((in 122 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "work life balance is good" ((in 90 reviews)); "Good work culture and learning" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 170 reviews)); "Unorganized and chaotic at times pay is low" ((in 161 reviews)); "No training directly work." ((in 85 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,190 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,190 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

5.0

May 22, 2016

FirstSource- Technical place

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

company Is great , great team leader and effective time schedule, full support form seniors full of fun and work with out distraction

Cons

Lots of work , continuous work may feel you stressed and Salary issue overtime money not given continuous work give 8 hours login compulsory

4.0

May 20, 2016

Opportunities if you want them

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

If you have a great attitude and work ethic you'll go far.

Cons

It can be a tough role if you're not great at speaking to people. Treat your customers well and overall, they'll treat you well in return,

Firstsource Solutions Response

We recognise that Firstsource is an exciting journey and the pace of change is often very fast. We challenge all employees to be the best they can be, but also encourage them to go above that. Comprehensive induction, training and development programmes are available to all of our colleagues throughout their career with Firstsource. We would like to thank you for taking the time to leave us your review as it helps us to make Firstsource a better place for all of our employees.

3.0

May 15, 2016

Patient Representative

Onsite patient representative

Recommend

CEO approval

Business Outlook

Pros

good pay, great coworkers, no weekends, great hours

Cons

no way to advance in company unless you want to move or travel, only time management around was to criticize your work, favoritism among employees, had a coworker get off time off whenever they wanted while the rest of us was told we were unable to take off ,

Viewing 3982 - 3984 of 4,190 Reviews

Jobs at Firstsource Solutions

Collections Representative

Sales Executive Call Center (Bilingual, Collections)

Customer Care/Collections Representative

Bilingual Collections Agent (Experience Needed)

Collections call center representative (2 Days Off)

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FirstSource- Technical place

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Patient Representative

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