Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (105) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 137 reviews)); "good work environment and supportive" ((in 120 reviews)); "work life balance is good" ((in 94 reviews)); "Can work from home if quality is good." ((in 92 reviews)); "Good work culture and learning" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 149 reviews)); "Poor training and support system." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,232 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,232 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

2.0

Mar 2, 2024

Incorrect pay constantly

Sales advisor

Recommend

CEO approval

Business Outlook

Pros

The People and the flexibility

Cons

Outdated equipment, lack of pay, incorrect bonuses paid out, missing basic payments

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We’re pleased to hear that you value the people you work with and appreciate the flexibility offered. We understand that outdated equipment, inadequate pay, incorrect bonuses, and missing basic payments are significant concerns. We have taken steps to address these issues by upgrading our equipment, ensuring fair and accurate compensation, and thoroughly reviewing our bonus and payment processes. Our goal is to provide a reliable and supportive work environment, and we are committed to resolving these matters with the seriousness they deserve.

2.0

Feb 13, 2024

Poor management, work style

Junior developer

Recommend

CEO approval

Business Outlook

Pros

Remote work with okay pay.

Cons

Poor management, communication, planning and work style.

Firstsource Solutions Response

Hello! Thank you for sharing your feedback. We are happy to hear your enjoyment of our work from home opportunities as well as our pay scale. We try to promote a culture of work-life balance as well as facilitate duly rewards. We are sorry to hear about your frustration regarding your leadership. Although we aim to encourage all employees to reach out through their HR contact supports to report any grievances, we understand if this was not seemingly available to you and will take this feedback into consideration when reviewing how we gather feedback in the future. Thank you again!

3.0

Jan 14, 2024

Ok company

Claims processing

Recommend

CEO approval

Business Outlook

Pros

Loved my team but they don't have a lot of answers for you

Cons

Pay and some supervisors are awful

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We’re glad to hear that you had a positive experience with your team. However, we understand that not having sufficient answers or support can be challenging. Effective supervision is key to a positive work environment. Our support team is available to assist in these situations and provide guidance and resources to help you navigate difficult scenarios effectively. We regularly review our pay structures to ensure they align with industry standards and reflect the contributions of our employees.

Viewing 397 - 399 of 4,232 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Collections Representative

Collections call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)

Bilingual call center representative - Collections (2 Days Off)

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Firstsource Solutions

Firstsource Solutions reviews

Ratings by category

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Reviews by job title

Incorrect pay constantly

Poor management, work style

Ok company

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