Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 129 reviews)); "good work environment and supportive" ((in 122 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "work life balance is good" ((in 90 reviews)); "Good work culture and learning" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 170 reviews)); "Unorganized and chaotic at times pay is low" ((in 161 reviews)); "No training directly work." ((in 85 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,190 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,190 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

4.0

Mar 18, 2016

Firstsource. One of the best and valued amongst the organisation.

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

I lik€ Firstsource, holds higher value amongst the organisations.

Cons

Have nothing to say, because everybody knows well about this organisation.

1.0

Mar 17, 2016

They are going out of business

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They had food trucks on friday sometimes they had free food.

Cons

they was not organized, all the leadership was young, witch is not a problem, but they were not really leaders and had favorites, there was no order, i saw a few fights, they did not keep with with the employees, then would let go people for silly reasons that did not have anything to do with performance.

3.0

Mar 13, 2016

Seemed okay

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Friendly Co workers good trainer

Cons

Hours are unsociable pay is two weekly

Firstsource Solutions Response

Thank you for taking the time to leave us your feedback. We welcome all suggestions and ideas to continually improve our employee experiences. Please feel free to contact us to give your feedback in more detail and give us the chance to change your perception.

Viewing 3997 - 3999 of 4,190 Reviews

Jobs at Firstsource Solutions

Sales Executive Call Center (Bilingual, Collections)

Bilingual Collections Agent (Experience Needed)

Collections Representative

Bilingual call center representative - Collections (2 Days Off)

Customer Care/Collections Representative

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Reviews by job title

Firstsource. One of the best and valued amongst the organisation.

They are going out of business

Seemed okay

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