Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 129 reviews)); "good work environment and supportive" ((in 122 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "work life balance is good" ((in 90 reviews)); "Good work culture and learning" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 170 reviews)); "Unorganized and chaotic at times pay is low" ((in 161 reviews)); "No training directly work." ((in 85 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,190 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,190 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Oct 24, 2014

Incompetent management and Broken Promises :(

Senior customer support associate

Recommend

CEO approval

Business Outlook

Pros

The only thing I am happy with FIRSTSOURCE is we get salary on time and apart from it nothing GOOD :( We will be treated unfair as we wont get leaves if required on emergencies even though if we have leave balance @f 20..

Cons

I'll be happy if you could treat us like normal human beings and also thing about increasing the wages as per the current standards, as the same salary from past 3 years wont improve anything as this is quite difficult to manage our lifes.

1.0

Oct 21, 2014

The experience I had was pathetic

Broadband provisioning

Recommend

CEO approval

Business Outlook

Pros

The vending machines had lower than a retail stores prices

Cons

If you succeed at meeting your targets you were pulled aside and got a warning for next to anything that you've done, example I received a written warning because a call dropped and I rang back three times and left a voicemail but I never rang the customer back on the following day. Though I did and I had the proof of it.

3.0

Oct 19, 2014

FSL

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Brilliant people to work with

Cons

Some of the Operations Management don't have a clue, proven by the constant change and so called restructuring. Linenhall street Centre looks like a bomb has hit it and feels like a sinking ship

Viewing 4000 - 4002 of 4,190 Reviews

Jobs at Firstsource Solutions

Collections Representative

Sales Executive Call Center (Bilingual, Collections)

Customer Care/Collections Representative

Bilingual Collections Agent (Experience Needed)

Collections call center representative (2 Days Off)

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Reviews by job title

Incompetent management and Broken Promises :(

The experience I had was pathetic

FSL

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