Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 129 reviews)); "good work environment and supportive" ((in 122 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "work life balance is good" ((in 90 reviews)); "Good work culture and learning" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 170 reviews)); "Unorganized and chaotic at times pay is low" ((in 161 reviews)); "No training directly work." ((in 85 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,190 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,190 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

2.0

Oct 14, 2014

Intial stage to work

Support engineer

Recommend

CEO approval

Business Outlook

Pros

Nice place to learn team member will behave nicely

Cons

same work nothing improved,same salary no perk

1.0

Oct 5, 2014

Production Atmosphere

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

flexible schedule, nice co workers, no degree required

Cons

unorganized, low pay, they hire anyone

5.0

Sep 20, 2014

I loved the opportunity given for growth

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

It was a great place to work, I faced great opportunity, I was entrusted with more every time I succeeded at my last responsibility. I got three promotions in a span of 6 years.

Cons

However all that existed till I fell ill, till I was unable to work, they refused to authorize leave for sickness (I had 38 leaves to my credit, 18 of the present year and 20 carried forward from the previous year), further more they refused to answer calls, reply to emails and shifted the blame of not being in communication on me. They blocked my previous months salary, and 21 days of the present month as well. The icing was the way they treated me for my final settlement (gratuity and PF), I would call them every fortnight... and they would take a time of two weeks to get it resolved and I would contact them again... and again another two weeks they'd moved it. I got a job in another company but they refused to give me my relieving letter blaming the management, and the management telling me they have cleared my file and if there is anything I should only be calling the HR and not the management.

Viewing 4003 - 4005 of 4,190 Reviews

Jobs at Firstsource Solutions

Collections Representative

Sales Executive Call Center (Bilingual, Collections)

Customer Care/Collections Representative

Bilingual Collections Agent (Experience Needed)

Collections call center representative (2 Days Off)

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Intial stage to work

Production Atmosphere

I loved the opportunity given for growth

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