Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 144 reviews)); "Good work environment and Colleagues" ((in 118 reviews)); "Work from home , good" ((in 98 reviews)); "Growth Opportunities: FirstSource Solutions is a company that invests in the professional development of its employees." ((in 89 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "Poor training and support system." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 43 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,189 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,189 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

3.0

Nov 11, 2015

Good people to connect with. God atmosphere.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The room for growth seems legit. Stay ingaged and show your enthusiasm and eagerness to learn and you will be noticed.

Cons

System navigation is sometimes hard to overcome. More hands on exercise would be a good addition. Maybe call up trainees after a lesson to run what was just discussed.

2.0

Oct 19, 2015

I learned alot from Firstsource Solutions Ltd.

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

The office environment is good.

Cons

They offer single package salary to all the candidates irrespective of educational qualifications, experience and all.

2.0

Oct 17, 2015

Stagnant

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great people to work with

Cons

No new business. No room for growth. No transparency

Viewing 4015 - 4017 of 4,189 Reviews

Jobs at Firstsource Solutions

Sales Executive Call Center (Bilingual, Collections)

Bilingual Collections Agent (Experience Needed)

Customer Care/Collections Representative

Collections call center representative (2 Days Off)

Bilingual call center representative - Collections (2 Days Off)

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Firstsource Solutions

Firstsource Solutions reviews

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Reviews by job title

Good people to connect with. God atmosphere.

I learned alot from Firstsource Solutions Ltd.

Stagnant

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