Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 144 reviews)); "Good work environment and Colleagues" ((in 118 reviews)); "Work from home , good" ((in 98 reviews)); "Growth Opportunities: FirstSource Solutions is a company that invests in the professional development of its employees." ((in 89 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "Poor training and support system." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 43 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,190 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,190 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Apr 30, 2014

We are not children and stop showing favoritism..

Par

Recommend

CEO approval

Business Outlook

Pros

I love my co workers. The only reason l am still with company.

Cons

Dealing with unfriendly managers. They don't even say good morning. Not enough training for the job you are expected to do. You learn as you go. Pay is too low for what you have to do. The building is very dirty and dusty. The bathrooms are very nasty.

3.0

Apr 24, 2014

Have worked for FS for a little over 6 years

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great people. If it weren't for the tentured agents and some of the leadership, this place would be unbearable.

Cons

Promotions from within do not seem warranted at times. You might be a great agent, but not a great manager. Upper management is not "visible", they talk a good talk... They all talk about eachother behind closed doors.

3.0

Apr 12, 2014

Nothing Special

Customer care executive

Recommend

CEO approval

Business Outlook

Pros

Salary will be credited on time, friendly environment

Cons

Salary issues, outdated or bad machines like headphones,pc's

Viewing 4033 - 4035 of 4,190 Reviews

Jobs at Firstsource Solutions

Sales Executive Call Center (Bilingual, Collections)

Bilingual Collections Agent (Experience Needed)

Collections Representative

Customer Care/Collections Representative

Collections call center representative (2 Days Off)

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Firstsource Solutions

Firstsource Solutions reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

We are not children and stop showing favoritism..

Have worked for FS for a little over 6 years

Nothing Special

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