Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 144 reviews)); "Good work environment and Colleagues" ((in 118 reviews)); "Work from home , good" ((in 98 reviews)); "Growth Opportunities: FirstSource Solutions is a company that invests in the professional development of its employees." ((in 89 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "Poor training and support system." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 43 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,190 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,190 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

2.0

Dec 26, 2013

Good learning opportunity, bad future job growth

Manager

Recommend

CEO approval

Business Outlook

Pros

Local people are great to work with. Good work/life balance. Helping people with medical bills at no cost to patient.

Cons

Limited promotions, low pay, very poor employee morale. Management and HR don't do anything to reward hard-working employees. You may start out going "above and beyond" but since there is no pat on the back or recognition, burn out and a "who cares?" attitude follow quickly.

1.0

Nov 24, 2013

demotivated workforce

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

getting paid every 2 weeks is a positive aspect, suppose thats keeps more staff for longer, but nothing else positive to write here

Cons

Belfast Linehall - lack of management support and positive encouragement. its a tough job, but you know that when you apply. its a call centre afterall, but what you really need is a positive work culture and a happy positive vibe around you while youre working and, sometimes, taking grief. a few nice words of encouragement are all thats needed - not the continual 'taken for granted' attitude of the TLs and senior staff. Everyone moans about the shifts in there - so if you don't enjoy the company of the Jeremy Kyle audience, then Firstsource is NOT for you. 'Moaners R Us' it should be called.

3.0

Nov 7, 2013

Unique Experience

Auditor

Recommend

CEO approval

Business Outlook

Pros

Close to my home for the most part.

Cons

Compensation method. The systems the clients are on are very old and difficult to navigate. The compensation hardly keeps up with the cost of benefits and living.

Viewing 4051 - 4053 of 4,190 Reviews

Jobs at Firstsource Solutions

Sales Executive Call Center (Bilingual, Collections)

Bilingual Collections Agent (Experience Needed)

Customer Care/Collections Representative

Collections call center representative (2 Days Off)

Bilingual call center representative - Collections (2 Days Off)

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Firstsource Solutions

Firstsource Solutions reviews

Ratings by category

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Reviews by job title

Good learning opportunity, bad future job growth

demotivated workforce

Unique Experience

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