Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "Good work environment and Colleagues" ((in 116 reviews)); "Good work culture and learning" ((in 93 reviews)); "Work from home and flexible shifts" ((in 92 reviews)); "work life balance is good" ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 177 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "I became a Team Leader and received no training and little guidance on what I should do in certain situations that I wasn’t prepared for." ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,189 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,189 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

5.0

Oct 28, 2014

Excellent Company to work with

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I have worked for more than 3.5 years and enjoyed each and every moment there. I have learn a lot from them and appreciate the way they have improved the process of employee engagement. This company gave me opportunity to learn and grow, hence I love to work with them again if I get a chance.

Cons

This company does not have any cons which they cant improve on.

1.0

Oct 27, 2014

Screws you on scheduling

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good co-workers and casual dress. Not far from home

Cons

Where to begin. Management sucks and over promises

1.0

Oct 24, 2014

Incompetent management and Broken Promises :(

Senior customer support associate

Recommend

CEO approval

Business Outlook

Pros

The only thing I am happy with FIRSTSOURCE is we get salary on time and apart from it nothing GOOD :( We will be treated unfair as we wont get leaves if required on emergencies even though if we have leave balance @f 20..

Cons

I'll be happy if you could treat us like normal human beings and also thing about increasing the wages as per the current standards, as the same salary from past 3 years wont improve anything as this is quite difficult to manage our lifes.

Viewing 4066 - 4068 of 4,189 Reviews

Jobs at Firstsource Solutions

Sales Executive Call Center (Bilingual, Collections)

Bilingual Collections Agent (Experience Needed)

Collections Representative

Bilingual call center representative - Collections (2 Days Off)

Customer Care/Collections Representative

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Firstsource Solutions

Firstsource Solutions reviews

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Reviews by job title

Excellent Company to work with

Screws you on scheduling

Incompetent management and Broken Promises :(

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