Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "Good work environment and Colleagues" ((in 116 reviews)); "Good work culture and learning" ((in 93 reviews)); "Work from home and flexible shifts" ((in 92 reviews)); "work life balance is good" ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 177 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "I became a Team Leader and received no training and little guidance on what I should do in certain situations that I wasn’t prepared for." ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,189 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,189 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

3.0

Aug 1, 2014

good company culture to work with..

Am ops

Recommend

CEO approval

Business Outlook

Pros

culture & people ease of trvel, transporation

Cons

salary and too many lvels to be crossed to grow

4.0

Jul 30, 2014

Fun place to work, great work life balance, not such great salaries

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Fun place, great work atmosphere. Exciting place to start your career if you want to learn a lot in little time

Cons

Poor infra, average salaries, no perks

4.0

Jul 19, 2014

A good BPO to work in

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Nice people, helpful, good growth oppurtunites, good mentoring

Cons

Possibly salaries could be better. Could have a better training team in place for the organisation

Viewing 4072 - 4074 of 4,189 Reviews

Jobs at Firstsource Solutions

Sales Executive Call Center (Bilingual, Collections)

Bilingual Collections Agent (Experience Needed)

Collections Representative

Customer Care/Collections Representative

Bilingual call center representative - Collections (2 Days Off)

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Firstsource Solutions

Firstsource Solutions reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

good company culture to work with..

Fun place to work, great work life balance, not such great salaries

A good BPO to work in

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