Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "Good work culture and learning" ((in 96 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 177 reviews)); "Unorganized and chaotic at times pay is low" ((in 163 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,235 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,235 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,235 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews

1.0

Oct 26, 2023

BAD

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work is comfortable I was working as a chat support

Cons

Pathetic shifts. Improper management. Teams favouritism as per shifts

Firstsource Solutions Response

2y

Thank you so much for taking the time to leave us feedback. We recognize the significance of work-life balance. We’re committed to ensuring effective and fair management practices. We assess our management procedures and practices periodically and shall work on the inputs you have shared. It’s essential that all employees are treated fairly and equitably and we work diligently to create a culture that values merit and performance above all else. We shall continue to work on this aspect.

4.0

Oct 18, 2023

Workplace

Director

Recommend

CEO approval

Business Outlook

Pros

Remote work, friendly co-workers, full benefit offerings.

Cons

Often leads with cost cutting in mind compromising on long-term gains. Some leaders are stuck in past and can’t move forward. High-turn over in key leadership positions that often come in, cut cost for the win and leave the remaining employees stuck with the choices. Very low retirement match.

Firstsource Solutions Response

2y

Thank you for taking the time to share your feedback. As we work to ensure that all employees feel well connected to the organization, even in a remote space, we are happy to hear your positive experience with your remote position, team, and organizational benefits. We hear your concern surrounding our business strategies and are committed to driving transformation for our clients without the compromise of an effective team structure or employee experience. Your feedback is important to us and will be taken into consideration where needed as we continue to transform our organization and practices. Thank you again for sharing your input.

5.0

Oct 2, 2023

Na

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

The jobs has its perks

Cons

Matrix pay get paid per claim

Firstsource Solutions Response

2y

Thank you so much for taking the time to leave us feedback. We acknowledge that certain roles come with performance linked incentive plans .We are committed to ensuring that our compensation structure aligns with industry standards and reflects the contributions of our employees.

Viewing 412 - 414 of 4,235 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Collections Representative

Collections call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)

Bilingual call center representative - Collections (2 Days Off)