Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "Good work culture and learning" ((in 96 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 177 reviews)); "Unorganized and chaotic at times pay is low" ((in 163 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,235 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,235 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

2.0

Nov 16, 2023

First source review

Patient access representative

Recommend

CEO approval

Business Outlook

Pros

The independence of the job

Cons

They pay rate is low

Firstsource Solutions Response

2y

Hello! Thank you for sharing your feedback. We're pleased to hear that you valued the independence provided in your role; autonomy is a key aspect we aim to offer to our team members. Your positive recognition of this aspect is appreciated and aligns with our commitment to providing a supportive work environment. We appreciate your feedback surrounding compensation and management. Your insights are important as we continuously assess and refine our practices to ensure a fair and positive experience for our team members. We understand the significance of competitive compensation and effective management, and your feedback contributes to our ongoing efforts to enhance these aspects. Thank you again for your insight.

4.0

Nov 6, 2023

Learning And Development Consultant at Firstsource solutions

Learning and development consultant

Recommend

CEO approval

Business Outlook

Pros

Growth Opportunities: FirstSource Solutions is a company that invests in the professional development of its employees. As a Learning and Development Consultant, I had access to various training programs and resources to enhance my skills and knowledge. The company encourages career growth and provides opportunities for internal promotions. Work-Life Balance: The company values work-life balance and generally maintains reasonable working hours. This provides a good environment for maintaining personal life and commitments alongside work. Supportive Team: I had the privilege of working with a supportive and collaborative team. Colleagues were always willing to assist and share knowledge, making it a conducive environment for personal and professional growth.

Cons

Low Compensation: The biggest downside during my time at FirstSource was the inadequate compensation. The pay for Learning and Development Consultants is below industry standards. This can be a significant drawback, especially if you have substantial financial commitments. Limited Benefits: The company's benefits package is somewhat lacking, with fewer perks compared to some of its competitors. This includes healthcare benefits and other employee perks. Resource Constraints: The company could benefit from investing in more resources for its learning and development initiatives. At times, t here were limitations in terms of tools and technology, which hindered our ability to provide the best services. In conclusion, FirstSource Solutions is a decent company to work for if you're looking for growth opportunities and a good work-life balance. However, the subpar compensation may be a significant concern for those seeking a competitive salary. While the company has its pros, there are some improvements needed to make it a more attractive option for professionals in the field of Learning and Development.

1.0

Oct 29, 2023

First source

Customer service adviser

Recommend

CEO approval

Business Outlook

Pros

Wage and getting paid every 2 weeks

Cons

Managers work load and no benefits

Firstsource Solutions Response

2y

Thanks for sharing your feedback. It’s great to hear that you enjoy our competitive wages and bi-weekly pay. However, we’re sorry to hear that you find the workload for managers to be overwhelming and that you haven’t yet made use of our benefits schemes, such as Simply Health and the First Reward program. We are always looking to improve and provide our colleagues with the best possible benefits, so do get in touch with your HR or engagement rep if you have any suggestions.

Viewing 409 - 411 of 4,235 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Collections Representative

Collections call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)

Bilingual call center representative - Collections (2 Days Off)